Agreements
Hello!
My clients make informed, aligned decisions that support their health. They take responsibility for their wellbeing and play an active role in understanding and honoring the details of their care with me.
These Agreements outline how I work, what you can expect from our time together, and the expectations that support a successful client-practitioner relationship. They can also help you decide whether we're a good fit.
By scheduling a session, you acknowledge and agree to these policies. Clients are responsible for staying informed of any updates, as policies may change from time to time.
New clients will be asked to sign an acknowledgment of these policies before their first session.
.png/:/cr=t:0%25,l:0%25,w:100%25,h:100%25/rs=w:400,cg:true)
Booking Policy
Scheduling & Payment
- To schedule, email me at acupuncturewithrachel@gmail.com
- I see clients Mon, Wed & Fri 10-5pm. My first session is at 10am and last is at 4pm.
- Please let me know your date and time preferences and I'll let you know what I have available. I schedule out about 2 weeks in advance.
- Payment is required at time of booking.
- I am currently not accepting new clients for in-person sessions. Virtual sessions are available to new clients.
Cancellations & Rescheduling
- Cancels or rescheduling w/i 48 hrs will result in forfeiture of the session fee & time. I will make a good-faith effort to reschedule you within 2 weeks at no additional charge, schedule permitting. However, this is not guaranteed. If I am unable to offer a new appointment w/i 2 weeks, the rescheduled session will be charged in full. Email me asap to cancel/reschedule.
- Missed sessions (no call/no show) result in forfeiture of session fee & time. Any future rescheduled sessions will be charged in full
- Please refrain from chronic tardiness and rescheduling and choose session times you can confidently honor to support consistency & power in your healing, respect for the time reserved for you and availability for others.
- You are always welcome to switch a session to virtual on short notice for any reason (childcare fell through, feeling ill, weather). I offer virtual breathwork, guided meditations, Chinese Medicine acupressure and lifestyle chats, space-holding and the like. Email me asap to switch.
- If you're sick, email me asap and we'll talk.
Studio Flow
Communicating with me
- My preferred method of contact is email: acupuncturewithrachel@gmail.com.
You’re welcome to call my business line and leave a message (I don’t answer live calls due to lovely spam). Please note this line does not accept texts. - All public information (email, website, session info, pricing, newsletter, Instagram, office hours, events) can be found on my website or in my email signature. My office address is shared separately once you become a client—please keep that document for future reference.
- If you have my personal cell or email from a prior relationship, kindly keep personal and business communications separate
Staying in Active Client Status
- I ask clients to commit to seeing me at least 1x/every 3 months to stay in active client status.
- After 3 months, clients are considered inactive and are subject to any New Client policy changes or price increases. Depending on how long it's been, I'll also require new paperwork.
Office Hours
- I see clients Mon, Wed & Fri, 10-5pm in-person and virtually.
- I communicate with clients Mon-Fri, 9-5pm. I take weekends & holidays off (federal or my own). I give myself 72 hrs to respond to emails, giving active clients priority.
My Approach
I’m a slow-burn kind of practitioner. I work with people who are ready to show up for themselves and understand that meaningful healing unfolds over time—not in a single session.
Session Preparation
Please set aside a full hour for your session and consider giving yourself a little buffer afterward to rest & reset.
Virtual Session
- All virtual sessions are done via Zoom, unless we have made prior plans.
- I intentionally choose Zoom and toggling between different apps for different folks isn't realistic.
- If you have a genuine obstacle with Zoom, contact me at least 72 hrs before our meeting and we can talk options.
Session Pace
We move at the pace that feels good for you. You set the tone and direction, and I may offer gentle guidance or a slight nudge when helpful.
My friend/practitioner hats
If we have a relationship prior to you becoming a client of mine, all of these rules lovingly apply to you too. When I see you out in public, I have my friend/family member/neighbor/acquaintance hat on. When you come in for a session, I put on my practitioner hat and you put on your client hat.
Thank you for reading!
Questions? Email me at acupuncturewithrachel@gmail.com
