Cancelation/no-show policy
Rachel makes every effort to be available to clients and to provide quality care. In respect for this intention and in consideration of others who also need appointments, the following cancellation policy has been put in place. The main points of this policy will be in each of your appointment email confirmations; no need to memorize it. Remember-It’s totally ok if you need to cancel/reschedule once in a while! Just know you may be charged a fee. That’s really the policy in a nutshell:
Cancel/reschedule
-If I am unable to keep my appointment, I will give 48 hours notice.
-If I cancel w/i 48 hours or no-show, I will be charged the full amount of 1 session, which is currently *$115, with my credit card on file. This includes ALL sessions (new client & scholarships/coupons included)
*Current full amount of 1 session is subject to increases over the years.
Exceptions will be made for the following cancellations within 48 hours:
-Difficult weather (local schools need to be closed)
-Medical/family emergencies (ie: Death of a loved one, ER visit, shock trauma)
-Rescheduling for another appointment within 2 weeks, if I can fit you in (you will still be charged for the session the day of the cancel, but can make it up w/i 2 weeks). If I can't fit you in, you will be charged the full amount of the session and you can schedule your next session (and pay the full amount) based on my availability.
Tardiness:
-If I am 10 min late or more to a session, Rachel will strive to give me a full treatment. However, I may not receive one or may not be seen at all.
-If tardiness becomes excessive, I may not be treated, will still be charged the full amount & risk my ability to schedule further sessions.
If you’re feeling ill:
Email Rachel asap at acupuncturewithrachel@gmail.com. We can switch to virtual. If you aren’t up for that, we can reschedule. You will still be charged for the session the day of, but can make it up at a later date (goal of w/i 2 weeks. If you're still sick after 2 weeks, we can chat).